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Resident AI · In preview

A concierge that never goes to voicemail

Residents ask whatever they need, whenever they need it, on the channel they already use. Your concierge answers from your own policies, building by building, and the questions that need real work become workflows on their own.

Every resident channel routed through one agent into an answer or the workflow that handles itTextEmailPhoneWeb chatRentSimple AI24/7 · every buildingYour documentsHouse rules, leases, SOPs, notesAnswered outrightPolicy, amenities, billingMostMaintenanceTriaged, dispatched, scheduledDelinquenciesReminders and payment plansRenewalsIntent captured, offer sentEscalatedYour team, with the full thread

Ask it anything, at 2am

Residents shouldn't have to know which form to fill in, or wait for an office to open. They ask the way they'd ask a neighbour, get a straight answer, and the agent files whatever the answer commits you to without anyone being woken up.

Unit 412 · Harbor Point

After-hours

SMS

Resident via SMS

My sister is visiting for three weeks. Is there a limit on how long a guest can stay?

Sydney via SMS

Guests can stay up to 14 consecutive days on their own. Past that we just need a guest registration, which is free and takes a minute. Want me to start one?

Aug 1 at 2:11 AM

Resident via SMS

Yes please. Also what time does the gym close?

Sydney via SMS

Gym is 5am–11pm daily on your fob. Registration submitted for Aug 3–24, I'll confirm once the site team approves it Monday.
Guest registration submitted · Aug 3–24

Aug 1 at 2:14 AM

Answered in full · nothing queued for the morning

Answered from

Your documents
Guest policyHouse Rules §3.2
RegistrationHarbor Point SOP
Amenity hoursBuilding notes

The workflows

What the conversation turns into

These aren't separate products a resident has to go and find. They're what the concierge does when a question needs more than an answer.

Maintenance

In preview

A reported problem is triaged, troubleshot from your own manuals, and dispatched to the right trade with the window booked.

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Renewals

Coming 2026

A question about lease end becomes a renewal conversation that starts 90 days out and runs through to a signed term.

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Delinquencies

Coming 2026

A question about a balance becomes an early reminder cadence, with a payment plan set up right in the thread.

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The details

Built into every conversation

Answers from your documents

House rules, leases, SOPs, and building notes become answers, with nothing invented to fill a gap

Every channel, one thread

Text, email, phone, and chat land in the same conversation, so residents never repeat themselves

Any language

Residents are answered in the language they write in, while your team reads the thread in English

Knows what it doesn't know

A gap in your policies is flagged for your team to fill rather than guessed at in the conversation

Escalation with judgment

Notices, disputes, and accommodation requests reach a person with the full thread attached

Everything on the record

Every question and answer stays on the resident's record, so the next conversation starts informed