Maintenance AI · In preview
Work orders that build themselves
Residents report once, on whatever channel they already use. Your Resident Agent triages, troubleshoots, dispatches the right trade, and books the window, so your team manages exceptions instead of typing tickets.
Kitchen sink not draining
412 · Harbor Point
Raised from SMS
No heat, thermostat unresponsive
208 · The Kirkstone
AquaTemp Mechanical
Bedroom outlet dead
117 · Harbor Point
Thu 1–3pm
Dishwasher leaking at door
305 · Sunset Ridge
Closed, resident confirmed
How it works
One path, every request. The agent takes the report, works out what it actually is, and tries to solve it before anything gets scheduled. Only what genuinely needs a tech becomes a dispatch.
Report it once, in plain language
No portal, no form, no phone tree. Residents describe the problem the way they'd describe it to a neighbour, and the agent asks the follow-ups a good tech would ask before a work order is ever raised.
Leah Kim
Unit 412 · After-hours
Leah via SMS
the sink in my kitchen won't drain, it's been backing up all day
Sydney via SMS
Jul 30 at 11:42 PM
Leah via SMS
totally still, and yeah it comes up the other side
sink-backup.jpgSydney via SMS
Leah via SMS
yes that's fine, spare key is at the office
Jul 30 at 11:46 PM
Request
Built from the thread80% never need a tech
A tripped GFCI and a burnt-out furnace are not the same call. Your agent troubleshoots from your own appliance manuals, SOPs, and building notes, and four in five requests close in the conversation without a truck, a vendor invoice, or a line on anyone's schedule.
0%
Resolved by troubleshooting
No callout, no vendor invoice, no truck
Unit 208 · No power in kitchen
Guided fixConfirmed the outlet is on a GFCI circuit
From your unit wiring notes
Walked the resident to the reset button
Bathroom panel, second from left
Reset held, power restored to the kitchen
Confirmed by the resident
At 2am, it works the ladder for you
A real emergency doesn't wait for someone to check voicemail. The agent calls your on-call tech, falls through to the backup when nobody picks up, then the emergency vendor, and keeps the resident informed the entire time. Everything that isn't an emergency is acknowledged and queued for the morning.
Burst pipe · Unit 512
Harbor Point · reported 2:14am
Marcus Webb
On-call tech · Mobile · rings 30s
Dana Alvarez
Backup tech · Mobile · rings 30s
RapidFlow 24/7 Plumbing
Emergency vendor · Dispatch line
Priya Shah
Site manager · Text, no call
The details
Built into every request
Photos and video
Residents attach what they see, so the tech arrives knowing what the job needs
Entry permission
Consent to enter, pets on site, and access notes are captured before dispatch
Vendor dispatch
The right trade is matched to the request, with the work order sent as it's raised
Status updates
Residents are told when a tech is coming and when it's done, without chasing you
Full request history
Every request, message, and resolution stays on the unit record for the next tech
Human handoff
Anything needing judgment or spend reaches your team with the full thread attached